Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm to you or those around you, please take action immediately and use the resources available on this page.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or social responsibilities due to gambling
• Chasing losses in an attempt to win back money already lost
• Lying to friends or family members about gambling habits
• Using gambling as a way to escape stress, depression, or anxiety
• Spending increasing amounts of time and money to get the same excitement from gambling
• Feeling unable to stop or reduce gambling despite wanting to

Self-Exclusion Tools

We provide a range of tools to help you manage your gambling activity and stay in control. You can set deposit limits, loss limits, and session time limits directly from your account settings at any time. If you feel you need a break from gambling, you can request a temporary cooling-off period or a longer self-exclusion, which will prevent you from accessing your account for a chosen period of time.

To self-exclude permanently or across multiple gambling sites, we recommend using GAMSTOP, the national self-exclusion scheme for online gambling in the UK. Once registered, GAMSTOP will prevent you from using all gambling websites and apps licensed in Great Britain. You can register at www.gamstop.co.uk.

If you believe someone else is using your account or if you need immediate assistance setting up any of these tools, please contact our customer support team who are available around the clock to help you.

Helpful Resources

If you or someone you know is struggling with problem gambling, free confidential help and support is available. We encourage you to reach out to one of the following trusted organisations:

• BeGambleAware - Provides information, advice, and support for anyone affected by problem gambling. Their 24-hour helpline offers free and confidential guidance.
• GamCare - Offers free information, support, and counselling for anyone affected by gambling harms. GamCare also runs the National Gambling Helpline.

Remember, you are never alone. Seeking help is a sign of strength, and support is always available whenever you are ready to take that step.